Nowistay is an all-in-one platform for short-term rental hosts and property managers. It combines an AI co-host that answers your guests 24/7, a channel manager to sync your calendar across platforms, and tools to automate cleaning, team tasks, and guest communication.
Anyone who manages short-term rentals, whether you have 1 property or 100+. Individual hosts, concierge companies, and property managers all use Nowistay to save time and deliver better guest experiences.
Nowistay is AI-first. The AI co-host replies to your guests automatically, with no manual review needed. It handles about 95% of guest messages on its own, 24/7, in 90+ languages. Most other tools still require you to read and approve every message.
Nowistay offers two plans, priced per property:
All prices are tax-free. Volume discounts are available from 5 properties. See the full pricing on nowistay.com/pricing.
Yes. Use the promo code BETA at checkout to get your first month free on the full plan. You can cancel at any time during or after the trial.
You can create your account and set up your digital welcome guide for free. The welcome guide plan starts at just €10/year. The full AI + channel manager plan requires a paid subscription.
Everything: AI co-host that answers guests 24/7, channel manager (Airbnb, Booking.com, VRBO, Expedia), unified calendar with pricing, automated guest messages, cleaning and team management, smart lock integrations (Nuki, igloohome, TTLock, Tedee, Homeit; Yale and Schlage are supported as add-ons at €5/month per device), direct booking widget, guest identity verification, guest database (CRM), PriceLabs integration, the public API, and the ChatGPT/Claude connector.
Yes. Volume discounts start automatically from 5 properties and apply to all your properties. The more properties you add, the lower the price per property. Check the calculator on our pricing page.
Yes, you choose per property. Monthly is €12/month with no commitment. Annual is €120/year (a 16% saving). You can switch from monthly to annual at any time.
Per property. Each property has its own subscription. You can mix monthly and annual plans across your properties. A property could be a villa, an apartment, or a room in a hotel.
No. You pay the subscription price for each property, and everything else is optional and priced upfront before you switch it on:
Create your free account at app.nowistay.com, add your properties (bulk import from Airbnb takes about 1 minute), and create your welcome guide with the AI wizard (about 2 minutes). Then spend around 30 minutes editing the guide to make it complete and accurate. After that, the AI co-host starts answering your guests on Airbnb. You can then set up automated messages, smart lock integrations, and other features at your own pace.
No. Creating an account is completely free with no credit card required. Before subscribing, you can create your properties and edit your welcome guide to see how everything works. A subscription is only needed to share the guide with guests and activate the AI co-host and channel manager features.
You can create your account, add your properties, and build your welcome guide for free. This lets you explore the platform and see how it works. To share the guide with guests or activate the AI co-host, calendar sync, and all other features, you need to subscribe the property to a plan.
From the Properties page, click "Add a property." You can import directly from Airbnb (the bulk import wizard lets you add all your listings in about 1 minute), from a supported PMS (Beds24, Smoobu, Lodgify), or create it manually. See the full guide.
No. Nowistay is designed to be simple. Connect your Airbnb or Booking.com account, fill in your welcome guide, and the AI takes care of the rest. No coding or technical knowledge required.
The AI co-host is an intelligent assistant that automatically answers your guests' messages on Airbnb, Booking.com, Expedia and WhatsApp. It responds 24/7 in over 90 languages, using information from your welcome guide and property settings. See how the AI co-host works.
It answers guest questions about check-in, WiFi, house rules, local recommendations, and more. It can also handle early check-in and late check-out requests by coordinating with your cleaning team, and it can sell your additional services (late check-out, airport transfers, etc.). See the full list of features.
Yes. The AI responds automatically, with no manual review needed. Your guests get instant answers even at 3am. You can still jump in and reply manually whenever you want. Learn how the co-host interacts with guests.
It depends. An AI disclaimer is only added for European guests as this is a EU regulatory obligation. Messages always appear to come from you, the host. The AI co-host can even sign messages with your first name. From the guest’s perspective, it looks like they are communicating directly with you.
The AI automatically escalates the conversation to you and pauses temporarily while you respond to the guest. You receive a notification with the full context so you can take over in seconds. Set up your notifications to be alerted instantly.
The AI supports over 90 languages. It automatically detects the guest's language and responds in that same language.
Yes. The AI uses your welcome guide as its main knowledge source. You can also add specific instructions in the private knowledge base to control how the AI handles particular topics (e.g., "never accept date changes without my approval").
Yes. When you reply to a guest yourself, the AI learns from it: Nowistay suggests a ready-made question and answer for your private knowledge base, showing the exact sentence it was learned from. You approve, edit, or dismiss each suggestion, and you can also analyze your past conversations once per property to fill the knowledge base from your history.
The AI responds on Airbnb, Booking.com, Expedia, WhatsApp and Email. All conversations are visible in one unified inbox on Nowistay.
Yes. Booking.com sends automatic requests based on what the guest picked when booking, such as arrival time, early check-in, or a baby cot. These land in your message thread like a normal guest message, and the AI answers them automatically, just as it does the rest.
Yes, and you can tell it who collects the money. For each channel you can indicate that you handle the payment yourself rather than the platform. The AI uses that setting to answer payment questions accurately, so a guest is never left unsure about how or where to pay.
VRBO calendar and booking sync are supported, but VRBO does not yet allow automated messaging through its API. You can connect your VRBO listing and use WhatsApp as an alternative for VRBO guest communication.
Yes. With the voice assistant, guests hold a live, natural spoken conversation with your AI co-host. They can call a dedicated phone number, or tap “Talk to your assistant” straight from their welcome guide. It uses the same knowledge and the same rules as written conversations, and the call is transferred to your phone when the guest really needs you. See how to set up the voice assistant.
€10/month excluding VAT per property, including 60 minutes of conversation. Beyond that, extra usage is billed €0.25/minute excluding VAT. It is billed as its own monthly option on top of your subscription, and you can enable it property by property. To stay in control, set a monthly extra-usage budget: voice pauses when the budget is reached, and you are warned by email at 80%.
A guest calling from the phone number on their reservation is recognized automatically, and the conversation starts right away in their language. From any other phone, the assistant asks for a 6-digit access code, which you can include in your automated messages. The voice assistant is reachable from 7 days before arrival until 1 day after departure.
Yes. It handles requests like early check-in or late check-out by checking with your team, and the guest gets the answer later in their booking messages. It also alerts you when something needs your attention. Several guests can call at the same time, each with their own private conversation about their own booking.
Yes. Nowistay can automatically post a review for your guests on Airbnb after checkout, so you no longer have to write each one by hand. Every guest gets a timely review and you keep building your reputation as a host.
Yes. Nowistay gives each property a review health score so you can see at a glance how your ratings are doing and quickly spot what needs your attention. You can also reply to your reviews straight from Nowistay, on every connected platform, without juggling tabs.
The channel manager is a built-in PMS that syncs your calendar, prices, and availability across Airbnb, Booking.com, Expedia and VRBO in real time. When a guest books on one platform, the dates are automatically blocked on all others. See what changes when you connect the channel manager.
Airbnb, Booking.com, Expedia and VRBO are supported via direct integration. You can also use iCal links to connect other platforms.
Yes, partially. You can connect Nowistay alongside Beds24, Smoobu, or Lodgify for the AI co-host and welcome guide. However, the full feature set (smart locks, cleaning automation, calendar management, direct booking) is only available when Nowistay is your main channel manager.
From the calendar view in Nowistay, you can open or block dates, set nightly rates, adjust minimum stay, and see all your bookings across platforms. Changes sync automatically to Airbnb and Booking.com. See the full calendar guide.
Yes. Set default rates and minimum/maximum stay per property, then override them for specific dates. You can also set different rate adjustments per channel (e.g., +15% on Airbnb to offset commissions). See Airbnb availability settings.
Yes. Add bookings manually for phone reservations, returning guests, or direct bookings. These automatically block availability on all connected platforms. You can also send a payment link to the guest. See how to manage manual bookings.
Yes. You can bulk import your existing reservations from a CSV file, which is handy when you move over from another tool or a spreadsheet. Imported bookings block your calendar automatically across all connected platforms.
The calendar shows you exactly why each date is blocked. Hover over it to see the reason (minimum stay, preparation time, advance notice, or a booking). A direct link takes you to the setting to fix it.
An online booklet you share with your guests containing everything they need: check-in instructions, WiFi password, house rules, local recommendations, and more. Guests access it via a simple link or QR code, with no app download needed.
You can create it with AI in just a few clicks. The AI generates a complete guide based on your Airbnb listing and any documents you upload (PDF, Word). The AI wizard takes about 2 minutes, then you spend around 30 minutes editing and customizing the content to make it complete and accurate. You can also create it manually.
Creating and editing your welcome guide is free. To keep it published and accessible to guests year-round, the welcome guide plan is €10/year per property.
Guests receive a link (or QR code) that opens the guide in their browser. No app download required. The guide works on any phone, tablet, or computer.
Yes. The welcome guide supports 8 languages (English, French, Spanish, Italian, German, Russian, Dutch, Chinese). You can auto-translate the entire guide with one click.
Yes. Open your welcome guide and click “Export PDF” to turn it into a clean, formatted document in one click. Handy to send by email or messaging, or to print a copy to leave in the property.
Yes. Each property has its own dedicated welcome guide that you can fully customize.
When a guest checks out, Nowistay automatically creates a cleaning mission and assigns it to your team. Your team gets a WhatsApp or email notification with a briefing (guest name, check-out time, next arrival). They complete a checklist and upload photos when done. See how to enable automation.
Yes. Add team members with different roles: cleaning, maintenance, manager, check-in specialist, or owner. Each member can be assigned to specific properties and notified via email or WhatsApp. See how to add team members.
Missions are tasks you assign to your team: cleaning, maintenance, or urgent issues. Each mission includes a checklist, photo uploads, and a completion report. Missions can be created automatically (after each checkout) or manually. See how to manage missions.
Yes. Team members sign in to their dashboard with a simple email link or a 6-digit code, then act on their missions directly. You decide member by member what each one can see, such as guest names and phone numbers, or rates and availability on the calendar. A cleaner can call a guest straight from the dashboard, and an owner can follow the full calendar, prices included. The dashboard also installs on their phone home screen like an app. See how to share the mission dashboard with your team.
Yes. Scheduled messages aimed at your team members can go out by email, by WhatsApp, or both, so your instructions arrive where your team actually reads them.
Yes. When a guest asks for early check-in or late check-out, the AI contacts your cleaning team automatically. If the cleaner accepts, the AI confirms to the guest, updates the booking times, and adjusts the smart lock code, all without your involvement. See how it works in detail.
Nuki, igloohome, TTLock, Homeit, Tedee, plus Yale and Schlage as paid add-ons (€5/month per device).
When a guest books, Nowistay automatically generates a unique access code for their stay. The code is only active during the guest's check-in and check-out window. It is shared with the guest via automated messages.
For Nuki, igloohome, TTLock, Tedee, and Homeit: no extra subscription from Nowistay. You just need access to your smart lock's web platform (e.g., Nuki Web) to create an API key. The integration is included in the Nowistay subscription. You might still need a smart lock subscription depending on your provider.
For Yale and Schlage: the integration is a paid add-on at €5/month per device attached to a property.
Not always. igloohome locks using algoPIN work with no bridge and no WiFi connection, and TTLock locks work without a gateway. In both cases the lock manufacturer generates the code itself and Nowistay delivers it to your guest as usual. These offline codes run on whole-hour access windows and cannot be deleted remotely before they expire, so a bridge or gateway still gives you finer control if you have one.
Yes. Nowistay sends and receives WhatsApp messages with your guests. The AI co-host also responds on WhatsApp automatically. All messages, whether Airbnb, Booking.com, Expedia or WhatsApp, appear in one unified inbox. See how WhatsApp messaging works.
Yes. On top of Airbnb, Booking.com, Expedia and WhatsApp, the AI now answers guest emails automatically. Every conversation, whatever channel it came from, lands in one shared thread, so you can pick up any message and reply from Nowistay on the channel the guest used.
WhatsApp notifications to you and your team (alerts, mission briefings, etc.) are included at no extra cost. AI-powered WhatsApp conversation threads with guests cost $0.04 per message.
Yes. Set up automated messages triggered at key moments: booking confirmation, before check-in, at check-out, and more. Messages can include dynamic info like the guest's name, access code, or check-in time. See how to set up automated messages.
Yes. Open the scheduled messages for that booking and cancel the one you do not want to send, in one click. It is skipped for that booking only, and your automation keeps running normally for every other guest. You can still send the same template by hand later.
Nowistay tells you. If a guest's WhatsApp number cannot receive messages, sending stops and you are warned in the app so you can reach them another way. You are also notified when a booking arrives with no usable phone number and no email address.
Yes. Reply from the Nowistay inbox at any time or from the booking platform.
Yes, and it builds itself. Every booking that arrives, from Airbnb, Booking.com, VRBO, Expedia, a direct reservation, a manual booking or a CSV import, feeds your guest list. Each real person appears once, even if they booked several times or stayed at different properties, with their contact details, how many times they booked, how much they paid in total, and the date of their last stay. See how the guest database works.
Yes. Click “Export CSV” on the Guests page to download the whole list with each guest's contact details and totals. Open it in your email or newsletter tool to bring past guests back for a direct stay, with no commission to pay.
It matches on the email address or the phone number, never on the name alone, so two travellers who happen to share a name stay separate contacts. The phone number is treated as the most reliable match, because some platforms give each reservation a different masked email address.
Nowistay provides a booking widget you can embed on your own website. Guests can see availability, choose dates, and pay directly, with no OTA commissions. It works on any website: WordPress, Wix, Squarespace, or custom sites. See how to set it up.
Yes. On top of the single-property widget, you can generate one that lists several of your properties on the same page, each with its photo, city, capacity and a “from X/night” starting price. Visitors search by dates, compare what is available, and click through to book. You can create several named widgets, for example one per website or one per group of properties, each with its own property selection and its own embed code.
No. Nowistay charges 0% commission on direct bookings. You only pay the standard Stripe payment processing fee.
Yes. For direct bookings you can set automatic length-of-stay discounts, for example a reduced nightly rate for weekly or monthly stays, to encourage guests to book longer.
Payments are processed securely via Stripe. You can offer full payment upfront or split payment (a deposit now and the balance later).
Yes, through Stripe, and you choose the method property by property. With save the card only (the default), the guest registers their card and no money is taken: you charge it only if you report damage. With charge the deposit upfront, the guest pays the full amount and Nowistay refunds it automatically after check-out, minus anything you retain. You set the amount and how many days after check-out the deposit is settled, up to 28. Check-in instructions can be gated so your access codes only go out once the guest has dealt with the deposit. See how to set up security deposits.
Yes. Connect your PriceLabs account and rates are automatically synced to your Nowistay calendar and pushed to all channels.
Yes. Nowistay has an MCP connector that lets you manage your rentals from ChatGPT, Claude, or other AI assistants. Check occupancy, update prices, create missions, send messages, edit welcome guides, and manage the private knowledge base behind your AI assistant, all through natural language conversation. Handy to copy the same questions and answers across many properties in seconds. See practical examples.
Yes. Nowistay is an official ChatGPT app, so you can add it directly inside ChatGPT and manage your rentals through conversation. You can also connect Claude or other assistants through the MCP connector.
Yes. The public REST API lets your scripts and partner tools read and update your Nowistay data: properties, bookings, custom booking fields, missions and team members. You can try every endpoint from an interactive documentation page, and create your own credentials in a few clicks from the Developer page in your settings. If you are building an integration meant for other hosts, partner access goes through a quick verification by our team first. See how to use the public API.
Yes. Your integration can subscribe to booking events and receive them the moment they happen, instead of checking on a timer. See how to receive real-time booking events.
Yes. You can export your bookings and your missions as CSV files, and filter what you export (by date, property, status, and more) so you only get the data you need. You can also export your calendar as an iCal feed.
Yes. When Nowistay is your channel manager, it provides a unified iCal export that compliance tools like Chekin can use to get booking data.
Yes. Monthly subscriptions have no commitment, so you can cancel anytime and your access continues until the end of the current month. No questions asked.
Go to "Payments and billing" in the left menu. You can download all invoices for a given year as a ZIP file in one click. See how to manage invoices.
Yes. Every booking has a Download invoice button in its Financial section that generates a ready-to-send PDF in one click. Fill in your invoicing details once in your Account settings (name or company, address, registration and VAT numbers) and they appear as the issuer on every invoice you generate. For a fully customized invoice or an owner statement, you can also ask ChatGPT or Claude, once connected to Nowistay, to build one for you. See how to generate guest and owner invoices.
Yes. Nowistay provides step-by-step migration guides from Beds24, Smoobu, Lodgify, and other tools. The migration takes about 30 minutes to get everything running, plus about 30 minutes to migrate your automated scheduled messages.
Yes. Nowistay is fully GDPR-compliant. Your data and your guests' data are encrypted and never shared with third parties. See our security and privacy policy.
Yes, and it is free on every account. Once enabled, signing in asks for your password and a 6-digit code sent to your email address. On the devices you use every day, tick “Don't ask again on this device for 30 days” so you only need your password there. See how to enable two-factor authentication.
Go to your Account page and click “Delete my account”, then confirm with your password. The deletion becomes effective 30 days later, so you can still cancel it from the same page during that period. After that it is permanent: properties, bookings, guests, conversations and billing documents are all erased. You need to end your subscriptions first.
There is nothing to download from the App Store or Google Play. Instead you install Nowistay straight from your phone's browser, in about 5 seconds, by adding app.nowistay.com to your home screen. You get a Nowistay icon, a full-screen view with no browser bars, and a bottom menu bar that keeps Properties, Calendars, Messages and Bookings within thumb's reach. From there you can do almost everything: manage your calendar, read and reply to messages, handle missions, and more. The only feature that still needs a desktop is editing the welcome guide. See how to install it on iPhone and Android.
Yes, absolutely. Nowistay works just as well for 1 property as it does for 100+.
The app interface is available in English, French, Spanish, German, Dutch and Italian. This is separate from the AI co-host, which replies to your guests in over 90 languages, and from the welcome guide, which supports 8 languages.
Email us at hello@nowistay.com.
