AI Voice assistant: let your guests call your AI co-host

With the voice assistant, your guests can talk to your AI co-host in a live, natural conversation. They can call a dedicated phone number, or start a voice conversation directly from their welcome guide. It uses the same knowledge and the same rules as written conversations, and calls are transferred to you when the guest needs you.

This article explains how to enable it, how much it costs, how your guests use it, and how to keep control of your spending.

What you need

• An active AI Channel Manager subscription on the property.
• The AI assistant enabled on that property. The voice assistant is an option of the AI assistant, so the assistant itself must be active first.

How much it costs

The voice assistant costs €10/month per property, including 60 minutes of conversation. Beyond the included minutes, extra usage is billed 0.25 EUR/min.

It is billed as its own monthly option, separate from your subscription. The first month is charged when you enable it. If you turn it off later, it stays active until the end of the month you already paid, and nothing more is charged after that.

Step 1: enable the voice assistant

1. Go to the "Properties" page and find your property card.
2. Click the "AI" button on the card. The two small icons on the button show the status of the written assistant and of the voice assistant. They turn green when active.

1. In the panel that opens, scroll to the "Voice assistant" section.
2. Turn on "Enable the voice assistant" and confirm. The first month is charged right away and the option becomes active immediately.

Once enabled, a green banner shows the phone number your guests can call, and a meter shows the minutes used this month.

Step 2: your guests talk to the assistant

By phone

Guests simply call the assistant phone number. When they call with the phone number saved on their reservation, they are recognized automatically and the conversation starts right away, in their language.

When they call from another phone, the assistant asks them to enter their 6-digit access code on the keypad.

From the welcome guide

When the voice assistant is active, guests see a "Talk to your assistant" button in their welcome guide.

The first time, the guide asks them to enter their phone number (the one on their reservation) or the 6-digit access code from their booking messages. After that, the conversation starts directly.

Where to find the access code

Open any booking from the "Bookings" page. The "Voice assistant" block in the booking details shows everything for that guest:

• Guest access code: the 6-digit code for this booking.
• Assistant phone number: the number the guest can call.
• Personalized guide link: a welcome guide link that already includes the guest's voice access, so the guest never has to type the code.

The code is only needed as a fallback: a guest calling from the phone number on the reservation is recognized automatically.

The voice assistant is reachable from 7 days before arrival until 1 day after departure. The exact period is also shown in the booking details. Outside this window, the code and the phone number no longer work for that booking.

Send the access details automatically

Your automated messages can include the voice access details for each booking. In the message editor, insert these variables:

• {{voice_access_code}} : guest's private code for the voice assistant (phone and welcome guide).
• {{voice_phone_number}} : phone number the guest can call to talk to the assistant.
• {{welcome_guide_voice_url}} : welcome guide link with the guest's voice assistant access included.

Good to know: if your messages already use the classic welcome guide link variable, there is nothing to change. When the voice assistant is active, that link automatically includes the guest's voice access.

What the assistant can do during a call

• Answer questions about the stay using the same knowledge as written conversations: the welcome guide, your private knowledge base and the property details.
• Speak the guest's language.
• Handle requests like early check-in or late checkout: the assistant checks with your team, and the guest receives the answer later in their booking messages.
• Alert you when something needs your attention, and transfer the call to your phone when the guest really needs you.

Several guests can call at the same time. Each one gets their own private conversation about their own booking.

Keep control of your spending

The "Voice assistant" section shows your usage in real time, for example "35 / 60 min used this month", along with any extra usage already counted for the month.

You can also set a "Monthly extra-usage budget (EUR)". Leave empty for no limit. When the budget is reached, voice pauses until you raise it or a new month starts. We warn you by email at 80%.

Turning it off

Turn off "Enable the voice assistant" in the same section. The option stays active until the end of the month you already paid, then stops. You can turn it back on before that date at no extra cost.