How to automate Airbnb early check-in and late check-out guest requests

One of the many time consuming tasks when you run a short term rental (Airbnb, VRBO, Booking.com, etc.) is when a guest asks for an early check-in or a late check-out.

This happens all the time. You have to answer the guest, then check with the cleaning team to confirm and finally get back to the guest to confirm or refuse the request.

What if I told you that an AI assistant can now do all of this for you? It's a revolution and it starts now.

How to automate the management of early check-in and late check-out requests ?

In order to enable a complete automation of the early check-in or late check-out requests just follow these steps :

1. Create an account and add a property on nowistay.
2. Make sure you set the arrival and departure (check-in and check-out) times for your property.
3. Connect the AI co-host in your preferred way (Direct Airbnb or via your channel manager if you use one that is supported).
4. If you use direct Airbnb or Booking connexion, add your Airbnb iCal calendar URL to synchronise bookings.
5. (optional) Add a cleaning team member so that he gets assigned a cleaning mission for every booking.

That's it ! Here is what will happen from now on :

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• When a guest sends you message asking for an early check-in or a late check-out.
• The AI cohost will answer the guest automatically saying that it will first check with the cleaning team and get back to him.
• The AI cohost opens a new inquiry to the cleaning member assigned to the cleaning mission (task). Is there is no team member (or no task), it will contact the host (you, the main account)
• The team member (or you) receive the guest request on email/WhatsApp.
• He can answer "I accept" or "I refuse".
• If accepted, the AI gets back to the guest confirming the new agreed time. It also updates the booking arrival time and the mission scheduled at time in the system (the team member is alerted with a message.
• If refused, the team member can propose an alternate time but it's optional.
• The AI will answer that it's not possible and propose the alternate time if there is one.
• If the guest confirms the alternate time, the AI confirms it's taken into account and updates the booking arrival and mission schedule with that new time.

It's magical and fully automatic !

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