How to activate my AI Assistant directly with Airbnb
Want your nowistay AI Assistant to manage messages from your Airbnb guests? Follow the two steps in this guide to set up your nowistay co-host correctly:
Set up Airbnb in nowistay
Add nowistay as a co-host on Airbnb
👉 To help you, here is a video tutorial by Bassel. Good to know: the process for setting up Airbnb in nowistay has been greatly simplified, as you now only need to enter a single URL, that of your Airbnb listing.
👉 The two updated steps are detailed in the article below.
Prerequisites
Before getting started, make sure you meet the following requirements:
Your nowistay subscription must include the “Assistant” feature
You must have a fully set up Airbnb account with at least one published listing.
Step 1: Set Up Airbnb in nowistay
Go to your property in nowistay and click on the “Assistant” button.
A window will open. In the "Integration" section, check the "OTA" integration type.
Just below, click on the "Initialize" button.
A window will open. Enter the URL of your Airbnb listing (required step).
Step 2: Add nowistay as a co-host on Airbnb
Once you have submitted the form to nowistay, you must add cohost@nowistay.com as a co-host on Airbnb, with "Calendar and Messages" rights.
Log in to your Airbnb dashboard (link in the pop-up) and go to your listings.
Select the relevant listing.
In the left-hand menu, click on "Co-hosts".
Click on "Add a co-host", then "Invite someone you know".
Enter: cohost@nowistay.com
Grant access to the "Calendar" and "Messages".
Send the invitation.
That's it! It may take a few minutes to a few hours for the invitation to be approved. You can track its progress from "Pending" (awaiting approval by nowistay) to "Active" (invitation and configuration approved by nowistay):
Once validated, your AI assistant will be activated automatically. You can deactivate it at any time in your Settings panel.
⚠️ Common errors and troubleshooting
If you see an error message in red, it may be due to:
Not following the steps in the correct order, such as adding the nowistay co-host in Airbnb before entering the listing URL in nowistay.
Accidentally removing nowistay as a co-host.
Not granting the correct permissions ("Messages" and "Calendar") when inviting the nowistay co-host in Airbnb.
✅ How to fix it:
Remove nowistay from your co-host list in Airbnb.
Go back to nowistay and click Reinitialize in the Assistant configuration.
