How to add your team members (cleaning, maintenance, etc.)

nowistay allows you to manage your entire short term rental crew. From automating the recurring tasks to handling of the early checkin and late checkout guests requests, this enables to unload lots of tasks to the AI and the smart system.

How to add a team member ?

To add your teams on nowistay, first go to the "Teams" section.

Then click the "+" button to add a new team member.

In the window, enter:

• First name / Last name
• Email
• Phone number (important for WhatsApp notifications)

Next, assign the member's role(s) from:

• Cleaning: person responsible for cleaning
• Maintenance: the person responsible for any maintenance tasks
• Manager: sometimes called "city manager"; responsible for operations
• Emergencies: the person who should handle guest-reported emergencies (water leaks, inability to access the property, etc.)

A team member can have multiple roles. For example, the maintenance lead may also handle emergencies. The person who does cleaning may also be responsible for maintenance at your property.

Configure these roles according to the tasks the person performs in your properties.

• Next, specify the properties on which this team member will work on.
• Finally, choose the communication channel for sending notifications about assigned tasks (briefings, reminders, confirmations, etc.). You can choose email, WhatsApp, or both.

That's it — the team member is now ready to receive tasks. The next step is to create tasks.

What data is shared with the team ?

The team member does not receive any message or invitation at this point. In fact he does need an account with credentials as nothing confidential is hared with the team.

The team only receives mission alerts and messages with the content of the task assigned (date, description, type and scheduled date). They will also have access to a dedicated shared calendar and missions dashboard. That space is shared as a private URL.

All the actions that the team member can make (accept or refuse missions) are provided in the messages he receives and are valid only for 24h with a private URL.

The goal is here is to avoid to over complicate the process of onboarding or removing a team member while keeping the essential actions and minimal data that they need know to accomplish their assigned tasks.

What kind of alerts and messages the team member receives ?

Here are the messages that are sent to ta team member :

• A confirmation message every time a new mission is assigned (or a message when a new mission is available so that he/she can take it).
• A message when an assigned mission is modified (although this is optional when you edit a mission thanks to a checkbox).
• A morning briefing about the mission scheduled for the day with a link to start / complete the mission with photos, checklist.
• A cleaning team member can also receive guests early check-in and late check-out requests to accept / refuse or propose a new time (see article for more details).

Does the team member has access to a dashboard / calendar ?

Yes, every team member can access a dedicated private URL to see the calendar with his missions and a dashboard of his upcoming missions.

This space does show only what the team member needs to know (missions lots, times). It does not show confidential information like names, property address or anything else that is private data.

You can share the private calendar / dashboard space URL from the "Teams" section. But he/she is also reminded of that with a button in some messages (like the briefing message).