How the AI Assistant interacts with your guests?

1/ How does the AI Assistant respond to guests?

The Nowistay AI Assistant relies on the information available about your property to provide accurate responses. That’s why it’s crucial to fill out your digital welcome book as thoroughly as possible: the more details you provide, the better the AI Assistant can answer guest inquiries.

Prerequisites: Setting up the Nowistay AI Assistant requires no software downloads for Airbnb. However, for other OTAs, you need a PMS/channel manager (Beds24 or Smoobu). Here’s how to get started:

1. Sign up on Nowistay
2. Create your property
3. Create a digital welcome book for your property (optional but strongly recommended)
4. Subscribe to the “AI Channel Manager” plan
5. Activate your AI Assistant. Everything is summarized in this article: Initializing and activating the AI Assistant

How it works:

• The AI Assistant sees guests' messages.
• It waits 2 minutes to make sure there is no other additional message from the guest.
• It analyzes the message and generates a 100% personalized response directly on Airbnb or the other platform.
• It then replies on your behalf within the conversation
• You don’t have to lift a finger!
• If you send a message before the AI Assistant within the 2 minutes, it won't answer.

👀 GOOD TO KNOW

Disable automatic notifications in Airbnb messaging to avoid duplicate responses. If the Nowistay AI Assistant needs to reach you, it will contact you via email and/or WhatsApp.

The AI Assistant can read emojis but cannot interpret images sent by guests.

If the AI Assistant is not using the correct name to sign messages, update it in the property profile on Nowistay. This is the name that will be used regardless of the integration.

2/ What happens if the Nowistay AI Assistant doesn’t know the answer?

The Nowistay AI Assistant has been designed as a real virtual assistant that only responds if it knows the answer. If it doesn’t, it will reach out to you instead.

How you’ll be contacted: the AI Assistant will send you a notification (email and/or WhatsApp message) based on the level of urgency:

• Notification : a response or action is required from you.
• Urgency : a critical issue requires immediate attention.

Response handling: Once a notification is sent to you, the AI Assistant pauses responses for 2 hours, to allow you to take over. After this period, the AI Assistant resumes activity and continues the conversation where it left off.

Examples:

• Notification email triggers:
  
  • Is there space to store a double stroller?
  • Are there any rugs or carpets that might cause allergies?
• Urgency email triggers:
  
  • The door looks like it has been forced open, what should I do?
  • The cleaning hasn’t been done!
  • We’re missing bed linens, is that normal?

👀 GOOD TO KNOW

The Nowistay AI Assistant is designed to learn! When it asks for your help and you reply to the guest, Nowistay prepares a suggested question and answer from your reply in the private knowledge base (“Learned from your conversations” section). Approve it in one click, and next time the AI handles it without you. For guest-facing information, enriching your digital welcome book is still a great habit.

3/ Can I customize the AI Assistant’s responses?

The Nowistay AI Assistant has been trained to provide the best possible responses to your guests. So you don’t have to worry about anything!

‍