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AI guest messaging

Never miss a guest message, day or night

Your AI co-host replies to every guest on its own, in their language, using what it knows about your property. You step in only when something really needs you.

Start free trial →Book demo

No credit card required · cancel anytime

Never miss a guest message, day or night
Sound familiar?

Guest messages never stop

The 2am question

A guest can't find the key box. Asleep or not, you're the one they expect an answer from, right now.

The same ten questions

Wifi, parking, check-in time. You type the same answers every week, on every platform.

Five apps to watch

Airbnb, Booking.com, WhatsApp, email. One missed notification means a worried guest and a weaker review.

How Nowistay handles it

An AI co-host that does the work, not just drafts

Replies on its own, on every channel

Messages from Airbnb, Booking.com, Expedia, WhatsApp and email land in one inbox. The AI co-host answers them itself, in the guest's language, without waiting for your approval.

  • Replies in about a minute, at any hour
  • Understands the photos guests send
  • Knows your house rules, access details and neighbourhood
  • Hands the conversation to you when a human decision is needed
How it works →
Replies on its own, on every channel

Knows the neighbourhood, even beyond your guide

When a guest asks for a restaurant, a pharmacy or something to do this weekend, the AI co-host finds real places around your property and searches the web for local events. It replies with the distance and walking time from the property. Your own recommendations in the welcome guide always come first.

  • Restaurants, shops, pharmacies, car parks and transit stops nearby
  • Distance, walking time, rating and opening hours
  • Local events and things to do, found on the web
How it works →
Knows the neighbourhood, even beyond your guide

You set the rules, it follows them

Give the AI the knowledge it needs, choose the hours when it stays quiet, or switch to draft mode: it emails you the reply it would send and you decide. You can pause it on any conversation.

  • Private knowledge base for each property
  • Suggests new answers learned from your own replies
  • Off-hours schedule and draft mode
How it works →
You set the rules, it follows them

Picks up the phone too

Some guests would rather call. With the optional voice assistant, they dial a number or tap a button in the welcome guide and talk to your AI co-host, in their language. It transfers to you when it should.

  • Answers calls 24/7
  • Recognises the guest and their booking
  • Same knowledge as the written co-host
How it works →
Picks up the phone too

The right message at the right moment

Check-in instructions, door codes, checkout reminders and review requests go out on their own, with each booking's details filled in.

  • Templates with variables: guest name, dates, door code
  • Sent on the guest's main channel
  • Conditions such as length of stay, number of guests or guest mood
How it works →
The right message at the right moment

Requests and incidents never slip through

When a guest reports a problem or asks for something, the AI logs it, tells the guest what happens next and alerts you or your team by push notification, WhatsApp or email.

  • Every request tracked until it's resolved
  • Urgent issues escalated right away
  • Maintenance missions created for your team
How it works →
Requests and incidents never slip through
Also included

And a few more things

Morning brief

A daily summary of what needs your attention across all your properties.

AI sends invoices

A guest asks for an invoice for their company, the AI sends it.

Message translation

Read any guest message in your own language, right in the inbox.

WhatsApp for guests

Optional: message guests on WhatsApp, answered by the AI too.

FAQ

Questions hosts ask

Does the AI reply without my approval?+
Yes. The Nowistay AI co-host is autonomous: once set up, it answers guests on its own. If you prefer to check replies first, draft mode emails you each proposed reply instead, and you can pause the AI on any conversation.
Which channels does the AI answer on?+
Airbnb, Booking.com and Expedia messages, plus WhatsApp and email, all in one inbox. Vrbo bookings sync to your calendar, but Vrbo offers no messaging the AI can use.
What happens when the AI doesn't know the answer?+
It hands the question to you instead of guessing, and you get an alert. Once you reply, Nowistay suggests adding your answer to the property's knowledge, so the next guest gets it straight away.
Which languages does it speak?+
It replies in the guest's language, and you can read every message translated into yours from the inbox.
Keep exploring

Other features

Channel manager & calendarOne calendar for Airbnb, Booking.com, Vrbo and ExpediaPricing & revenueAI Pricing, direct bookings and upsellsTeam & cleaningCleaning, maintenance and early check-ins, coordinatedCheck-in & welcome guideWelcome guide, smart locks and ID checksReviews & guest happinessSpot unhappy guests before they leave a review

Let the AI co-host take the next shift

Connect your first property in minutes and see it handle real guests, on your own listings.

Start free trial →Book demo

No credit card required · cancel anytime

Ready to set up and want a hand? Book a setup session →