The AI Assistant’s full knowledge base

Your AI Assistant is designed to respond to your guests just as you would. And it’s not just a basic FAQ chatbot: the AI Assistant truly knows each property (practical details, instructions, rules…) and answers guests 24/7 directly on Airbnb, Booking, and other short-term rental platforms.

To be truly effective, it relies on several sources of information. Some are automatic, while others depend on the details you provide.

What exactly does the AI Assistant know?

The AI Assistant combines several layers of knowledge to provide accurate answers:

• ‍Your Airbnb listing: everything you’ve included there, plus guest reservation details.‍
• Your PMS (if you use one): it automatically pulls in available data (reservations, practical details, etc.).‍
• Your digital welcome guide: this is what allows precise answers about your property. Because only you know the most accurate details.
• The private knowledge base ‍as a set of questions & answers. It now also enriches itself: Nowistay suggests new entries learned from your own replies to guests, which you approve, edit, or dismiss.
• The bookings calendar.
• General useful knowledge: for example, about the city, transportation, or local attractions.‍
• Its own intelligence: the AI can also answer questions by making logical deductions, identifying obvious solutions, or even searching the web for information.

But be careful: for everything specific to your property (procedures, equipment usage, personal preferences, special instructions), only your digital welcome guide serves as the source of truth. Without it, the AI cannot guess.

Examples of information that must be included in your digital welcome guide:

• Where the keys are and how the lockbox works.
• How to access the parking (or nearby parking options and which ones are free).
• How to open the sofa bed or run a quick cycle on the dishwasher.
• How to use the heating, air conditioning, stovetop, or coffee machine.
• Instructions for bikes, washing machine, pool/jacuzzi.
• How you manage trash, laundry, beds, etc.
• Your personal restaurant recommendations (the AI can’t invent your personal opinion).
• And many other details specific to your unique property.

In short: write your digital welcome guide as if you were preparing someone to manage the property in your place. That’s what gives the AI Assistant its precision.

The AI Assistant: far more than just a "guide reader"

Unlike a simple chatbot, the AI Assistant doesn’t just copy-paste from your welcome guide. It also knows how to:

• ‍Contextualize its answers (adjusting tone and wording to the conversation).‍
• Advise a guest on what to do in the city.‍
• Answer logical, obvious questions, even if they aren’t written anywhere.‍
• Adapt to the guest’s language, even if they switch languages mid-conversation.‍
• Show extreme patience and kindness toward your guests (often more than you would, trust us 😉).
  

Questions about the area

When a guest asks about the neighbourhood (the closest supermarket, a pharmacy, a restaurant, how to get to the station), the AI first uses your welcome guide. If the guide doesn't cover it, the AI looks up the closest places itself, with the distance, walking time, rating and opening hours, or searches the web, measuring distances from your property's address. Your own recommendations always come first, so keep your favourite spots in the guide.

Links in AI replies

The AI only shares links you wrote yourself, in your welcome guide or knowledge base, plus Nowistay links such as your welcome guide link and a short list of sites approved by Nowistay. Any other link is removed from its reply, and if nothing useful is left, the AI hands the conversation to you. To have a website sent to guests (a restaurant, a museum ticket page), add its link to your welcome guide.

Your welcome guide provides the unique details, but the AI adds real intelligence to its answers.

Practical tips for an effective digital welcome guide

• ‍Be as precise as possible. Prefer information like: "The remote control is on the shelf in the living room, next to the lamp" rather than "The remote control is in the living room."‍
• Add photos with descriptions. A photo alone does not help the AI Assistant, which cannot "see" what it shows, especially if there is text on it. Always describe what the photo displays by adding a caption.‍
• Think about videos, and especially their transcriptions. Make sure to add the summarized transcriptions of videos into your guide.‍
• Write as if you were explaining things to a friend: clear, simple, and direct. Avoid technical jargon and use simple, practical sentences.‍
• Update your information regularly. Changed Wi-Fi code, outdated phone number, modified house rule? Adjust your listing and/or your welcome guide immediately. And remember to do it in every language (especially the main one, since it is the only version used by the AI).‍
• Add your own personal touches and recommendations.‍
• Anticipate frequently asked questions. If you often receive the same one (for example: "Can we park two cars?"), add the answer directly to the listing and/or the guide.

The language question

You choose the primary language of your welcome guide by clicking the star icon.

If you generate your guide automatically with AI, the default language will be English. But you can change the main language anytime.

The AI Assistant "reads" your guide only in the chosen main language. Always ensure this version is the most complete and up-to-date.

The benefits for hosts

With a complete, well-written digital welcome guide:

• Your AI Assistant answers questions 24/7.
• Guests become autonomous and satisfied.
• You stop repeating the same instructions over and over.
• You’re freed from the daily mental load.

Here are 2 scenarios:

Scenario A: missing information in the listing or the welcome guide

A guest writes: "I can’t manage to turn on the stovetop, I tried but I couldn’t."

The AI Assistant cannot find the information. It then sends an email to the host asking for intervention.

On the guest’s side: they don’t get an immediate answer and feel frustrated.

On the host’s side: you are interrupted and need to respond. The good news: your reply is not wasted. Nowistay learns from it and suggests a ready-made entry for your private knowledge base, so the next guest gets an instant answer.

Scenario B: well-detailed information

A guest writes: "I can’t manage to turn on the stovetop, I tried but I couldn’t."

The AI Assistant finds the information and replies: "The stovetop is probably in child-lock mode. If you see the message ‘LO’ displayed, press and hold the lock button until you hear a beep. Your stovetop is now working again."

The difference is huge! On one side, frustration. On the other, smooth and autonomous service. And above all, zero host intervention!

Final takeaway

The more precise and complete your digital welcome guide, the more powerful your AI Assistant becomes.

It’s your upfront investment that unlocks stress-free, seamless hospitality.

➡️ Next step: Create your first digital welcome guide and let AI take over!