How to activate the AI Assistant notifications?

The AI Assistant answers over 90% of guest questions, but when it doesn’t have the answer, it immediately alerts you so you can step in with the same level of responsiveness. Email and/or Mobile? Choose the notification channel(s) that will help you stay available in real time.

Step 1: Add a phone number to your property (if not already added)

1. Log in to your Nowistay account.
2. On the Properties page, open the “…” menu of the property card and select Property infos.
3. Add a phone number using the international format (e.g., +33 for France, +1 for the United States).
4. Click Save.

Step 2: Select your AI Assistant notification preferences

1. On the Properties page, click the AI button on the property card. The Assistant config drawer opens.
2. In the Global section, find Notifications.
3. Choose your preferred notification channels:‍
   
   • Email: receive real-time alerts sent by the AI Assistant.‍
   • Mobile: receive a push notification on your phone or computer if you have enabled push in Nowistay, otherwise the alert is sent on WhatsApp to the property's phone number. To enable push, see Manage notifications: push, WhatsApp and email.

Click Save. You will now receive notifications through the channels you selected. Here is an example for a WhatsApp notification: