Known limitations of the nowistay AI Assistant

The nowistay's AI Assistant is designed to simplify communication with your guests. However, to ensure optimal use, please note the following current limitations:

Platform compatibility

As of now, the AI co-host is directly compatible with properties listed on Airbnb.

For other platforms (Booking.com, Abritel, Vrbo, etc.): A connection via the Beds24 channel manager or Smoobu channel manager is required to enable message automation.

We will keep you informed as soon as integrations with other PMS/channel manager solutions become available.

Response triggering

The AI assistant responds to guest messages at any time.

[Exception for Airbnb] The AI assistant only responds to guests with a confirmed reservation on Airbnb (i.e. once the guest has paid part or all of the booking). As a result, inquiries or pre-booking messages are not handled by the assistant.

Replies linked to a specific property

Each AI Assistant is linked to one property. To use the assistant for another rental, you must:

1. Create the corresponding property on nowistay
2. Complete its digital welcome guide
3. Subscribe to a new dedicated “Assistant” plan

Supported languages

The AI Assistant automatically detects the guest’s language and replies in the same language, provided it is one of the 90 to 100 supported languages 😊

Languages with near-native fluency:

• English (main language)
• French
• Spanish
• German
• Italian
• Portuguese
• Dutch

Languages well supported, with some limitations in nuance or fluency:

• Polish
• Romanian
• Swedish
• Turkish
• Indonesian
• Hindi
• Vietnamese
  
• Thai
• Korean
• Japanese
• Chinese (Simplified & Traditional)
  

Languages partially understood, with higher risk of errors:

• African languages (e.g., Swahili)
• Celtic languages
• Indigenous languages
• Regional languages (e.g., Occitan, Basque)
• Rare or ancient languages (e.g., Latin, Sanskrit, Sumerian)

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