Known limitations of the nowistay AI Assistant

The NowiStay AI Assistant is designed to simplify communication with your guests. However, to ensure optimal use, please note the following current limitations:

Platform compatibility

As of now, the AI Assistant is only compatible with properties listed on Airbnb.

We will keep you informed as soon as integrations with other booking platforms (Booking.com, Vrbo, etc.) or PMS solutions become available.

Response triggering

The AI Assistant only replies to guests whose booking has been confirmed on Airbnb (i.e. once the guest has paid part or all of the reservation).

As a result, inquiries or pre-booking messages are not handled by the assistant.

Host and Co-host Identification

To ensure the AI Assistant can correctly identify and ignore messages from the host or co-hosts, each user must have a custom profile picture set on Airbnb.

Accounts using the default Airbnb avatar are not identifiable by our system, which may result in inappropriate replies.

Replies linked to a specific property

Each AI Assistant is linked to one property. To use the assistant for another rental, you must:

1. Create the corresponding property on nowistay
2. Complete its digital welcome guide
3. Subscribe to a new dedicated “Assistant” plan

Supported languages

The AI Assistant automatically detects the guest’s language and replies in the same language, provided it is one of the 90 to 100 supported languages 😊

Languages with near-native fluency:

• English (main language)
• French
• Spanish
• German
• Italian
• Portuguese
• Dutch

Languages well supported, with some limitations in nuance or fluency:

• Polish
• Romanian
• Swedish
• Turkish
• Indonesian
• Hindi
• Vietnamese
  
  
• Thai
• Korean
• Japanese
• Chinese (Simplified & Traditional)
  
  

Languages partially understood, with higher risk of errors:

• African languages (e.g., Swahili)
• Celtic languages
• Indigenous languages
• Regional languages (e.g., Occitan, Basque)
• Rare or ancient languages (e.g., Latin, Sanskrit, Sumerian)

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