Nowistay's AI co-host can become a true "automated salesperson" that offers your additional services at the right time, without manual intervention. It responds to traveler requests, suggests your extras, and guides guests to your welcome guide to purchase. Here's how to set it up effectively and why it can truly boost your revenue.
To move to a truly automated upsell strategy, follow the steps below.
Start by precisely defining what you want to sell:
Each service must have:
This allows the AI co-host to present an understandable and attractive service.
Open Automations, find Upsells and click the gear icon. Click Add an extra to set its name, description, price, eligible properties and order deadline. Enable Requires approval when your team must confirm availability before payment.
The property needs Nowistay PMS, an active AI Channel Manager subscription and a connected Stripe account. The voice option is not required. Nowistay manages the purchase flow; you do not need to create a separate Stripe payment link for every extra.
For the full setup, see how to sell paid extras with the AI assistant.
In the welcome guide editor, choose Add a Boutique page (extras catalog) to display your catalog, or insert an Extra (product) block on an existing page. These cards use the catalog's names, descriptions and prices, and give guests a purchase or request button. Publish your guide after editing.
Use {{welcome_guide_url}} in your automated guest messages. Nowistay personalizes this welcome guide link for each booking: it includes access to available extras and adds voice access only when the voice assistant is active. If you offer no extras, the same variable still opens the welcome guide. You do not need a separate link for each feature.
A guest opening this personalized link does not need to enter a phone number or code to access their extras. With the guide's general link or QR code, they can identify their booking using the phone number on the reservation or their 6-digit access code.
Open a reservation from Bookings, then find Guest access code in the Extras section. Use the copy icon to share it manually, or insert {{upsells_access_code}} in an automated message to send each guest their own code. Extras access works without the voice option. This identifies the booking; it is not a door or smart lock code.
Once configured, the AI co-host:
In Airbnb, Booking.com, Vrbo and Expedia conversations, the AI explains the extra and its price, then directs the guest to the Boutique in their welcome guide to purchase. It does not send a direct extras or payment link in those conversations. On direct channels, such as email or WhatsApp, it can share the guest's personal extras link.
In your automated messages, invite guests to open the Boutique using {{welcome_guide_url}}. Add {{upsells_access_code}} if you also want to provide the identification code for guests using the general guide link or QR code. Both variables are filled separately for each booking.
This setup can help you achieve:
For a host or property management company, the AI co-host is often the simplest way to increase revenue without increasing workload.
