How to download invoices and manage your subscriptions

Everything related to your Nowistay subscription is on the Payments & Billing page: downloading invoices, updating your payment method, changing the plan of a property and cancelling.

Which billing are you on? Nowistay now bills all your properties together on one monthly subscription, with one invoice and one charge (consolidated billing). Most of this article describes it. If your account still has one subscription per property and has not been migrated yet, go to the last section, Accounts on the previous billing.

How to access Payments & Billing

1. Sign in to your Nowistay account.
2. In the left sidebar, click Payments & Billing (under My account).

Your consolidated monthly subscription

At the top of the page, the Consolidated monthly subscription block gives you an overview:

• the status of the subscription (for example Active), and a Free trial tag during your free trial;
• the next renewal date (Next renewal), the end of your free trial, or the date your access ends if you cancelled (Access ends);
• the number of Assistant properties, Guide properties and Properties with Voice;
• the Estimated recurring subtotal: your monthly amount before tax, with the volume discount applied to your AI Channel Manager properties. Taxes, pending prorations and usage-based charges are added on the invoice;
• your credit balance, if you have one. It is deducted automatically from your next invoices.

Update your payment method and download an invoice

Click Payment method and invoices at the top of the block. The secure billing portal opens: you can update your card and view or download each of your invoices. With consolidated billing, you receive one monthly invoice covering all your properties.

Change the plan of a property

The Covered properties section lists every subscribed property with its plan (AI Channel Manager or Guide only), the Voice option if enabled, and its status: Active, or Change scheduled followed by the date of the change.

1. Click Change plan next to the property.
2. On the Manage property subscriptions page, pick the new plan under Choose a plan: AI Channel Manager, Guide only, or None to stop billing this property.
3. Click Recalculate total and check the billing preview.
4. Click Apply changes to confirm.

When you lower a plan or choose None, the change takes effect at the next renewal: the property keeps its current plan until then. To subscribe a property that has no plan yet, click Subscribe on its card on the Properties page.

Want to remove a property for good? See How to delete a property.

Cancel the whole subscription

1. Click End at renewal at the top of the Consolidated monthly subscription block.
2. Confirm with End at renewal in the window that opens.

All your properties keep their paid services until the end of the current billing period, then these services stop. Changed your mind before that date? Click Keep subscription.

To stop a single property only, do not cancel the whole subscription: use Change plan and choose None on that property instead.

Download all invoices at once (annual export)

If you need your invoices for accounting or tax purposes, the Annual invoice export lets you download all invoice PDFs for a calendar year in a single ZIP file. You will find it in the Billing summary section, below the subscription.

1. Under Property, keep All properties.
2. Select the Year you want to export (for example 2026).
3. Click Download invoices.

A ZIP file containing one PDF per invoice is downloaded to your computer.

Important: a consolidated invoice covers all your properties at once, so it is only included when All properties is selected. Choosing a single property exports only the invoices of the previous per-property billing.

The Billing summary also shows three numbers: Active properties (properties currently covered by a subscription), Past subscriptions (subscriptions that were cancelled or have expired) and Without subscription (properties with no active subscription).

A payment needs your attention

If a payment fails, a message appears at the top of the page. Click Resolve payment to update your payment method in the secure billing portal and avoid an interruption of service on your properties.

Accounts on the previous billing (not migrated)

This section only concerns accounts created before consolidated billing that have not been migrated yet. You can recognize them by the blue banner Consolidated billing is now available at the top of the page, and by the absence of the Consolidated monthly subscription block. On these accounts, each property keeps its own subscription and its own invoices.

• Manage your subscriptions: click Manage subscriptions, next to the invoice export. The secure billing portal opens, where you can view your active and past subscriptions, update your payment method, download individual invoices, and cancel or modify a subscription.
• Cancel one property: you can also click Active plan on the property card, then Cancel. It opens the same portal.
• Annual export: select a specific property under Property to download only its invoices, or All properties to get everything.

To switch to consolidated billing (one invoice and one charge for all your properties, with volume discounts applied automatically), click Contact us in the banner or write to hello@nowistay.com.