How to delete a property

Created the same property twice by mistake, or stopped renting one of your properties? You can delete it yourself from the Properties page.

A property can only be deleted once it no longer has an active subscription. The procedure therefore has three steps:

1. Cancel the property’s subscription.
2. Wait for the end of the current billing period.
3. Delete the property from its Advanced settings.

Good to know: if the property card shows the Free tag (for example a duplicate you never subscribed), the property has no subscription. Go directly to step 3.

Step 1: Cancel the property’s subscription

1. Go to your Properties page.
2. On the card of the property you want to delete, click the Active plan button, next to the name of the plan.
3. Select Cancel.
4. The Manage property subscriptions page opens for this property. Under Choose a plan, select None.
5. Click Recalculate total to update the billing preview.
6. Click Apply changes to confirm.

Only this property is removed from your subscription: your other properties keep their plan, and this property will not be billed again.

Note: if your account still uses the older billing (one subscription per property), Cancel opens the secure payment portal instead. Cancel the subscription of this property there.

Step 2: Wait for the end of the billing period

The cancellation takes effect at the end of the current billing period (or at the end of your free trial if you are still in it). Until then, the property keeps all its paid features, and its card shows:

• an orange Ends tag with the end date, for example Ends Oct 27;
• a Subscription cancelled button instead of Active plan.

Once that date has passed, the card shows the Free tag again: the property can now be deleted.

Changed your mind before the end date? Click Subscription cancelled, then Reactivate, and choose the plan again.

Step 3: Delete the property

1. On the Properties page, click the … menu (three dots) on the property card. In list view, the same menu is at the end of the property’s row.
2. Select Advanced settings.
3. Scroll down to the Delete property section, at the bottom of the panel.
4. Click the red Delete property button.
5. A Confirm deletion window opens with the name of the property. Check that it is the right one, then click Confirm.

The property disappears from your Properties page. To delete several properties (several duplicates, for example), repeat these steps for each one.

Tip: need to keep a record of the property’s bookings? Before deleting it, click Download CSV in the Export bookings section of the same Advanced settings panel.

What is deleted with the property

Deleting a property is permanent and cannot be undone. Everything linked to it in Nowistay is deleted too: bookings, guest messages, missions, welcome guide and AI co-host settings.

Your listings are not deleted on Airbnb, Booking.com, VRBO or Expedia. They are only disconnected from Nowistay, so their calendar and prices stop syncing. Likewise, a property synced from Beds24, Smoobu or Lodgify stays in that tool.

The Delete property button is greyed out

The property still has an active subscription (hover over the button to see the reason). Check the tag on the property card:

• Ends followed by a date: the cancellation is scheduled. Wait until that date, then try again.
• The name of the plan, with the Active plan button: the subscription is not cancelled yet. Go back to step 1.
• Payment required: the subscription has an unpaid invoice. Settle the payment with the button next to the tag, or cancel the subscription, then try again.