Enable automation for short-term rental tasks

On nowistay you can manage the tasks assigned to your teams. But it can quickly become tedious if you have to create a cleaning task every time a new booking is made for one of your properties.

By enabling automation, the main tasks (“missions”) will be created and managed automatically.

Here’s how simple it is:

1. Go to the Automations section (https://app.nowistay.com/hub/automations) from the left-hand menu.
2. Then, on the “Cleaning Automation” line, click the list in the “Active properties” column. Choose the properties for which you want to enable automation. Only properties subscribed to the “AI Assistant” plan will work. You can tell because properties marked “(inactive)” will not work (even though you can still select them).
3. Click the “Save” button.

That’s it — from now on, here’s what will happen while you enjoy your coffee:

1. For every new booking on a property (make sure synchronization is working), a cleaning task will be automatically created and scheduled for the guest’s departure date at the check-out time configured for that property (see how to configure a property’s check-in and check-out times).
2. If only one person is assigned to cleaning for that property, they will be automatically assigned and will receive a confirmation message (email and/or WhatsApp).
3. If several team members are assigned to cleaning for that property, each of them will receive a message asking whether they want to take the task. The first person to accept is assigned to the task and the others can no longer accept it.
4. Once a member is assigned, they receive a confirmation notification. That notification also includes a button to cancel if they can no longer fulfill the task.
5. If that happens and only one member remains in the team, they are automatically assigned and notified.
6. If multiple members remain, the system waits for someone to accept.
7. If all members decline or cancel, you are notified so you can take the necessary steps to find a solution and reassign the task (you can do this from your account on the site, in the “Tasks” section).

After a task is assigned, here’s what happens next:

1. On the day of the task, the assigned member receives a briefing at 6:00 AM. The brief includes a button that the member uses to start the task when they begin work.
2. The member can then complete the planned checklist (see how checklists work), add photos (mandatory), and optionally leave a comment before finishing the task.
3. When the task is completed, you receive a confirmation with the task duration and a link to view the intervention report (including the completed checklist, photos, etc.).

Other automations may also be triggered:

• A morning reminder is sent to members of a task who are still awaiting confirmation that someone will take it.
• A reminder to you as host or manager: if the day before a booking no one has yet confirmed taking the cleaning task.
• A reminder to you as host or manager: if a booking has no cleaning task associated with it, please take action.

Automations work for all types of tasks. The only difference is that cleaning tasks are the only ones created automatically for each booking. Other tasks (maintenance, emergency, etc.) must be created manually but still benefit from automatic tracking, mission reports, and so on.

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