The Nowistay AI Assistant (also called the AI co-host) answers your guests' messages for you, 24/7, on Airbnb, Booking.com, Expedia, VRBO and WhatsApp. Each reply is written for that guest from what the assistant knows about your property, and it alerts you the moment a situation needs a human. This page is the short tour. Each point links to the detailed article.
What it does
- Answers 90%+ of guest questions automatically, within the response time you set (1 minute by default), in over 90 languages.
- Understands the photos guests send on Airbnb, Booking.com and the other platforms connected through the Nowistay integration: a broken appliance, a full fridge, a screenshot.
- Knows your property: welcome guide, listing, bookings and your private instructions. See The AI Assistant's full knowledge base.
- Learns from you, every day: it reviews the conversations where you replied to a guest yourself and suggests new entries for its private knowledge base. A banner on the Messages page tells you when suggestions are waiting, and nothing is used until you approve it.
- Escalates what it cannot handle: incidents, unusual requests, early check-in and late check-out, with an alert by email or mobile and a follow-up in AI Inquiries.
- Sells your extras (late check-out, transfers, breakfast) inside the conversation. See How the AI co-host can sell your additional services.
- Can also talk to guests by phone with the voice assistant option.
How it behaves in a conversation
- It waits for the response time you set, so a guest who sends several messages in a row gets one answer. If you reply first, it stays silent.
- If it knows the answer, it replies on your behalf, in the guest's language and with the tone you chose.
- If it doesn't, it notifies you and pauses on that conversation for the pause duration you set (60 minutes by default), then resumes with the full context. Other conversations continue normally.
- From the Messages page you can pause it on any conversation to answer yourself.
- Remember to disable Airbnb's own automatic replies, so guests never get two answers.
Full detail, with examples of what triggers an alert: How the AI Assistant interacts with your guests. Channels, compatibility per connection method and current limits: The Nowistay AI Assistant: what it does and its limits.
Where the replies go
- With Nowistay as your channel manager, or with the direct connection, replies are posted in the Airbnb or Booking.com conversation and mirrored on your Messages page.
- With Beds24, Smoobu or Lodgify, the assistant works the same way and replies on the channels connected in your PMS. To edit or delete a message, do it from your PMS or the platform where you talk to your guests.
👉 Next step: How to set up my AI Assistant
