The AI co-host in action: 10 conversation examples

Wondering what your AI co-host writes to your guests, and what it does behind the scenes while you are busy elsewhere? Here are 10 typical situations, from the question sent at dinner time to the phone call.

The conversations below are illustrations: the guests, the properties and the messages are examples, built on what the AI co-host does today on Airbnb, Booking.com, Expedia and WhatsApp.

1. A practical question in the evening

A guest is about to cook dinner and cannot turn on the hob.

The AI co-host finds the answer in your welcome guide and replies about a minute later (it waits 1 minute by default, so the guest can finish writing). You are not disturbed and dinner goes ahead. The more your welcome guide says about the appliances, the more of these questions are settled without you.

2. A guest who writes in another language

The day before arrival, a Spanish guest asks about the check-in time and parking.

The AI co-host detects the guest’s language and answers in it, in over 90 languages. Your welcome guide stays in your own language: there is nothing to translate or to set up for this.

3. A photo instead of a long message

On the day of departure, a guest sends a photo of the fridge with one short line.

On Airbnb, Booking.com and the other platforms connected through Nowistay PMS, the AI co-host understands the photos guests send: a full fridge, a broken appliance, a screenshot. It treats them like any other message: it answers, or it reports the problem. Photos sent by WhatsApp or by email are not read yet.

4. Local tips, from your own list

A guest asks on WhatsApp where to eat tonight.

The recommendations are yours. The AI co-host takes them from the local tips of your welcome guide and does not make up places. It works the same way on WhatsApp as on Airbnb or Booking.com.

5. An early check-in, settled with your cleaning team

A guest’s train arrives early and they would like to check in at 1 PM instead of 4 PM.

The AI co-host first tells the guest it is checking. It then sends the request, by WhatsApp and by email, to the person who cleans before that arrival (or to you when nobody is assigned), who accepts or refuses in one click. Once the answer is in, it writes to the guest in their language, updates the booking and reschedules the cleaning if needed. See how to automate early check-in and late check-out requests.

6. A late check-out sold as a paid extra

A guest has an evening flight on Sunday and asks to leave later.

When you sell extras, the AI co-host knows your catalog: the names, the prices and the order deadlines. It presents the option and sends the guest to the Boutique of the welcome guide to order it. Once the guest has paid, the departure time is updated, the cleaning is rescheduled and your team is notified. The payment goes to your own Stripe account, and Nowistay takes no commission on it. See how to sell paid extras with the AI assistant.

7. An incident, reported and turned into a task

A guest writes that the bedroom radiator is not heating.

The AI co-host answers the guest with what your welcome guide says. At the same time it records an incident with its category and sends it to you by email (and by WhatsApp when the check-in is less than 2 days away). Accept it and a maintenance task is created and assigned according to your settings. The guest receives no “ticket created” message. See incidents, requests and time changes.

8. When it does not know, it hands over to you

A guest asks whether a double stroller can be stored somewhere.

The AI co-host only answers when it knows. Here the information is nowhere in your welcome guide, so it sends nothing, notifies you and pauses on this conversation (60 minutes by default) to let you answer. Real emergencies, such as a door that looks forced, reach you as an urgent alert.

Your reply is not lost: Nowistay turns it into a suggested question and answer in the private knowledge base. Approve it, and the next guest who asks gets the answer without you. See how the AI co-host interacts with your guests.

9. A question before the booking

Late in the evening, a traveler who has not booked yet asks about dates and baby equipment.

When Nowistay is your channel manager, the AI co-host also answers the questions travelers ask on Airbnb before they book, and it checks the availability of your calendar. It does not negotiate prices.

10. By phone, with the voice assistant

A guest would rather call than write.

With the optional voice assistant, guests call a phone number or tap a button in their welcome guide and talk to the assistant in their language. It relies on the same knowledge as in written conversations. For a request such as a late check-out, it checks with your team and the answer arrives in the booking messages. When a guest really needs you, it transfers the call to your phone. See AI voice assistant.

What these answers rely on

• Your welcome guide. It is the main source of the AI co-host: equipment, house rules, check-in instructions, local tips. See the AI co-host’s full knowledge base.
• Your private knowledge base. Add your own instructions as questions and answers, and approve the ones Nowistay learns from your replies.
• The booking. The AI co-host knows the dates, the times and the guest’s first name, and it can sign with yours.
• The guest mood. With each message it also judges whether the stay is going well, and you are alerted when a guest seems unhappy. See guest mood.

You stay in control: you choose its tone, the hours when it does not answer, and you can pause it or take over a conversation at any time. To know what it handles and what it leaves to you, read what the AI co-host does and its limits.