Give a team member access to the Nowistay app

A partner, a co-manager or a trusted assistant often needs to do more than see missions on a dashboard: answer guests, adjust prices, handle a booking. Until now the only way was to share your password, which means sharing everything, with no way to see who did what and no way to take access back cleanly.

Nowistay app access replaces that. You give a team member with the Manager role the right to work in your own Nowistay app, on your properties, and you choose exactly which parts they can use. They sign in with a code sent to their email, with no password and no account of their own. You stay the account holder: billing, payouts, your account and who has access never leave your hands.

What app access gives a team member

• They open the same app you use (app.nowistay.com), on your account and your properties, not a separate dashboard.
• They see only the sections you turn on. The menu, the pages and the data outside those sections are hidden, and the system refuses them even by a direct link.
• They sign in with an email code, so there is no password to share and nothing to create for them.
• They can receive your alerts for their sections, on their own email, phone and devices, so the right person is notified without you forwarding anything.
• You can take the access back at any time, in one click, and it stops at their next action.

This is different from the team dashboard, which every team member keeps for their missions, and from letting a property owner ask ChatGPT or Claude, which is read-only and for the Owner role. App access is for a Manager who works alongside you.

Before you start

• The person is a team member with the Manager role, with their email address filled in. See how to add your team members. App access is only offered for the Manager role; it is greyed out for other roles.
• You know which sections they need. You can start with a few and add more later, anytime.

Turn on app access

1. Go to the Teams section and click the gear icon (Settings) next to the Manager-role member.
2. In the Nowistay app access section, choose one of:
   • No access (the default): nothing changes, the member keeps only their dashboard.
   • Full access: every section, including any section added to Nowistay later.
   • Some sections: tick the sections they can use (at least one).
3. Leave Receive my alerts for these sections on if you want them notified for their sections (see Choose which alerts they receive below).
4. Click Save. The access starts right away; the member signs in with the link below.

If the member does not have the Manager role, the section shows “Add the Manager role to give app access” instead. Add the role first (edit button next to the member), then come back to this panel.

[Screenshot needed: Member settings panel, Nowistay app access section with No access / Full access / Some sections and the section checkboxes]

What each section opens

Each section you turn on becomes fully usable: the member works in it exactly as you would. These are the sections and what they open in the app.

Section	What it opens
Messages	Inbox: read and reply to guests, AI drafts
Bookings & guests	Bookings (including refunds and payment links), guests, booking requests, paid extras
Calendar & prices	Calendar, prices, minimum stay, availability, AI Pricing
Properties & channels	Property settings, AI assistant, welcome guide, Q&A, channels (Airbnb, Booking.com and the others)
Automations	Automated messages and templates
Team & missions	Team members (except managers), missions, checklists
Performance	Dashboard: revenue, occupancy, AI briefing
Website	Editing your Nowistay websites
Integrations	Smart locks, PMS connections, PriceLabs, forms, WhatsApp sender

Full access gives all of these at once, and automatically includes any new section Nowistay adds in the future.

A few things stay yours even inside a section the member has: in Properties & channels, the “AI needs you” alert channels and the property’s host phone number are read-only (that number receives your WhatsApp alerts and is the host contact given to guests). In Team & missions, other managers cannot be edited, only you can change a manager. In Integrations and property sync, connecting the Stripe account that receives payments stays with you.

What stays with you, the account holder

Some things are never shared, even with Full access. Inside the app the member sees these as read-only or gets a short “Only the account holder can…” message:

• Plan and billing: the subscription, invoices, adding or deleting a property, voice or website plans.
• Payouts: the Stripe account that receives guest payments.
• Your account: your profile, email, password, two-factor authentication, account deletion.
• Developer keys and connecting ChatGPT, Claude or an API partner to the account.
• Your own alert settings: your Notifications page, each property’s “AI needs you” channels, and the property’s host phone.
• Access and the team dashboard settings: app access itself, the guest-details / rates / cleaning-fee switches, and editing or removing any manager (themselves included).

In short: anything that changes the bill, moves where money is paid out, creates long-lived credentials, or changes who has access stays with you.

Choose which alerts they receive

With Receive my alerts for these sections on, the member gets the alerts that belong to their sections (a new guest message and “AI needs you” with Messages, a new booking or payment issue with Bookings & guests, and so on). They arrive on the member’s own email, phone and devices, following their own notification settings. You keep receiving every alert exactly as before: turning this on for a member never changes your own alerts.

The member decides how they want each one delivered from their Notifications page in the app: email on or off, push on their devices, WhatsApp on their mobile. They can, for example, keep “AI needs you” by push and turn its email off. Their mission and request alerts as a team member are listed there too, read-only, since those still follow the team notification settings you choose.

If you turn Receive my alerts for these sections off, the member stops getting your section alerts but keeps their own saved choices for when you turn it back on, and their mission alerts as a team member are unchanged.

Example. You manage 30 apartments with a co-manager. You turn on Messages and Calendar & prices for them with alerts on. Now “AI needs you” reaches both of you: whoever is free replies first, on their own phone, and you are no longer the only one who can step in.

Send them the sign-in link

The member needs no password. In the Nowistay app access section, Sign-in link to send them holds a ready-made link (it opens the sign-in page with their email already filled in). Copy it with the copy button and send it to them.

They can also reach the sign-in in two other ways:

• From their team dashboard: once logged in, a member with app access sees an Open the Nowistay app button.
• From the app’s login page at app.nowistay.com: under the password box, Team member with access to an account? then Sign in with an email code.

How the member signs in

1. On the Team member sign-in page, they enter the email you have on file and click Send the code.
2. They enter the 6-digit code received by email (valid 10 minutes) and click Sign in.
3. If they work with several account holders on Nowistay, they pick yours under Which account do you want to open?
4. They land in the app, on your properties, showing only their sections.

It works in the installed app too (they type the code there). The code is the member’s sign-in factor, so your account’s two-factor authentication does not apply to them. Every time a member signs in on a new device, you get an email letting you know, with a link to their settings.

What a team member sees in the app

• The sidebar and bottom bar show only their sections, and the app opens on their first one. A bookmarked page of a section they don’t have sends them back to their first section.
• A “Team member” badge shows in the header, and their name is in the sidebar; My account keeps only their Notifications, Help and Sign out.
• Messages they send are labelled “Sent by [name]” for you in the inbox, and booking and mission history records who acted. Guests see the same sender as always (your property’s host name).
• Changing their language changes only their own screen, not your account language.
• Billing actions inside a section (subscribe a property, a voice or website plan, add a property) are shown but disabled, with “Only the account holder can change the subscription”.

Keep track of, and remove, access

Everything is in the same Nowistay app access section:

• Last sign-in and devices: once the member has signed in, the panel shows the last sign-in date and how many devices are active.
• Sign out everywhere: ends all of that member’s app sessions at once. They sign in again with a code next time.
• Take access away: set No access and save, or remove the Manager role, or deactivate the member. Access stops at their next action, and their section alerts stop.
• Change their email: the access is kept for the new address, and they sign in again with it (the old sessions end).
• If you reset your own password, every session on the account ends, members included; they simply sign in again with a code.

Whatever a member changed stays after you remove them (prices, templates, the welcome guide). Their team dashboard and any calendar link they copied keep working as before (dates and “Booked” only, no guest data); regenerate those links if you want to cut them too.

Frequently asked questions

Does the team member need a Nowistay account or a password?

No. They sign in with their email address and a 6-digit code sent to it, the same way they reach their team dashboard. There is nothing to create for them and no password to share.

Which roles can get app access?

Only the Manager role. If someone also needs it, add the Manager role to them first. Cleaning, maintenance, urgency and check-in members keep their team dashboard; owners can additionally ask ChatGPT or Claude, read-only.

Does app access cost more?

No. It is included in your subscription, with no extra seat or plan.

Can a team member change my plan, see my payouts or delete my account?

No. Billing, the Stripe payout account, your profile, your password, developer keys and who has access are never shared, even with Full access. They are shown read-only or refused in the app.

The member already has their own Nowistay account with the same email. Does that clash?

No. Signing in with their password opens their own account; signing in with an email code opens your team access. They use one at a time and sign out to switch.

Can a manager edit or remove another manager?

No. In Team & missions a member can add and edit cleaning, maintenance, urgency, check-in and owner members, but every manager (including themselves) is locked. Only you, the account holder, can change a manager or its app access.

Will the member get my guest and booking alerts?

Only if you leave Receive my alerts for these sections on, and only for the sections you gave them. The alerts go to their own email, phone and devices with their own settings, and your own alerts are unchanged.