Automate your short-term rental team's tasks

When you manage a short-term rental (Airbnb or Booking), one of your primary responsibilities is managing your team (cleaning, maintenance, emergencies, etc.). This can quickly become a nightmare: checking that a cleaner is available for each booking and knows what to do; verifying that the work was done properly; making sure the team forgets nothing and reports any issues.

A guest left the property dirty, a hole appears in the wall, a bed linen is missing, there’s no toilet paper. You get the idea. The risk is that if you miss the smallest detail, the next guest will make you pay with a bad review and a low rating. So it’s crucial to have perfectly tuned logistics and flawless management.

You can automate this management directly from the Nowistay service to ensure no task, mission, or check is ever forgotten while keeping an eye on everything.

Here are the steps to enable team and task automation:

1. Make sure your bookings (calendar) are connected and synced.
2. Add your team members and assign them roles.
3. If needed, from the bookings section, click the "Create Missing Cleaning Missions" button. It will create all cleaning missions for past bookings that don't have one.
4. Add the checklists your team must go through for each task type.
5. Enable task automation (see the full article for details on how automation works).

Once that’s done, here’s what will happen for cleaning tasks:

• For every new booking, a cleaning task will be automatically created and assigned to the cleaning team.
• If the cleaning team has only one person, they will be automatically assigned to the cleaning task and will receive an email/WhatsApp notification.
• If the cleaning team has several people, each person will receive a message so they can take the task. They can accept or decline. It’s first come, first served: the first person to accept is assigned the task.
• Once the task is assigned, the person receives a morning brief for the day of the task summarizing the mission. It indicates the scheduled date, the number of expected guests, etc. Above all, they can mark the task as started with a button.
• When the task is completed, they must fill in a form asking them to check the cleaning checklist you defined, take photos, and add a comment if necessary. Then they click “Finish task.” The task is marked as completed.
• After completion, you receive an email/WhatsApp confirmation with a link to view the task report (photos, etc.).

Of course, you can add, modify, assign, or cancel tasks at any time from the "Tasks" section.

You can create tasks of several types:

• Cleaning
• Maintenance
• Emergency
• Custom

Assigned team members will be notified and, as explained above for cleaning, they will receive a morning brief and can submit a report at the end of the task.

The only difference between cleaning tasks and the others is that cleaning tasks must be linked to a booking, and their creation can be automated by enabling automation from the "Automation" section.

Other task types can be linked to a booking, but this is optional.

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