Nowistay notifications keep you and your team informed about missions, guest requests, messages and other events that need attention. You choose Mobile and/or Email for each notification type. When push is active, it replaces eligible WhatsApp notifications and covers more types of events. Tapping a push notification takes you to the relevant information in Nowistay.
Push notifications appear directly on your phone or computer, like other app alerts.
Open Notifications in your account menu. The page has two tabs:
Your settings and your team's settings are separate. Activating push on your own phone does not activate it for your team.
Mobile is the notification channel. Nowistay automatically chooses how to deliver it for each recipient:
Email works independently. Leave both switches on to receive a mobile alert and an email, or keep only the channel you want. Despite its name, Mobile also covers push notifications on a compatible computer.
The text below each notification explains whether WhatsApp is available. Some notifications require push for mobile delivery. For example, Mission not completed is not sent through WhatsApp, even when no push device is active. Its Email setting remains independent.
For host notifications, WhatsApp availability also depends on the host phone number configured for the property concerned. For team members, a valid phone number must be present in their profile. Having a phone number does not make every notification available on WhatsApp.
Changes are saved automatically. There is no separate save button on this page.
For example, you can keep Mission completed on Email only, while receiving New direct booking on both channels. These settings control alerts; they do not change bookings, missions or the messages sent to guests.
Activate each device on which you want to receive notifications. To receive them in the installed Nowistay app, open that app before activating push.
When at least one device is active, the page displays “Push replaces eligible WhatsApp notifications. Email is independent.” With no active device, it displays “WhatsApp will be used on mobile. Email is independent.” The WhatsApp availability shown under each notification still applies.
Push notifications require the app to be added to the Home Screen, with iOS or iPadOS 16.4 or later. Open the appropriate Nowistay page in Safari, use Share, then Add to Home Screen. If shown, enable Open as Web App, then select Add. Open the new Home Screen icon and activate push inside that app. Apple's installation instructions explain the current Safari menus.
Open Nowistay in a compatible browser and follow its installation option if you want to use the installed app. Then activate push from the app. A compatible desktop browser can also receive push without installing the app. See how to install Nowistay on your phone.
Team notifications contains one shared set of preferences for your current, new and reactivated members. You no longer choose Email or WhatsApp separately in each member's details. Each event still goes only to the members concerned by their role, properties or mission assignment.
If you see Team notifications are now managed together, the shared settings were initialized with Mobile and Email enabled, replacing previous individual choices. Review them, then select Understood to dismiss the notice.
Team members activate push from their own dashboard, not from the host's account. The host app and team dashboard are separate apps: each member must install and open their personal dashboard link.
An email address must be recorded on the member's profile to receive the login code. Repeat activation on any additional device. The host can find each member's dashboard link in Teams.
Tap the notification to open the related conversation, booking, mission or guest request. Nowistay uses the matching installed app when your browser and device support it, with the browser as a fallback: host notifications lead to the host app, and team notifications lead to that member's dashboard.
For team missions, you can respond to the mission and complete the required checklist, comments and photos within the team app. Available actions depend on the mission's current status and timing. Guest requests likewise open the relevant request so you can review and respond.
Some devices also show action buttons on the notification. If none appear, tap the notification itself. If login is required, complete it to continue. If an old link is no longer valid, open the dashboard to check the latest mission or request.
In My notifications, the Your active devices section lists your registered devices. The label This device identifies the one you are currently using.
Select Remove beside a device to stop push notifications on it. Other active devices continue receiving them. To activate that device again, open Nowistay there and select Enable push on this device.
A team member can remove their current device from the dashboard's Push notifications menu with Remove this device.
Removing the last active device allows eligible WhatsApp notifications to resume when Mobile is enabled. Simply closing the app or not reading a push notification does not switch delivery to WhatsApp.
Assistant needs you is configured per property. Use the link Configure Mobile and Email per property in the assistant settings. on the notification page, then open the relevant property's assistant settings. The Notifications section contains Mobile and Email choices for that property's alerts.
A scheduled message is content you deliberately choose to send through a message template. It is separate from event notifications and is not replaced by push.
The template's Also send on WhatsApp switch remains the control for its additional WhatsApp message. There is no extra member-level WhatsApp switch. Switching off Mobile or Email in the notification page does not cancel a scheduled message; edit its template instead. WhatsApp messages retain their usual billing. See how to set up automated messages.
