Updated
Have you shared the link to your Nowistay welcome guide in a Booking.com conversation, but… it’s not clickable for your guest?
No worries! This is totally normal, and more importantly, it’s super easy to fix.
👉 By default, Booking.com blocks clickable links in messages, unless you manually authorize them in your extranet settings.
Here are the simple steps to make sure your Nowistay links are always visible and clickable.
1. Log in to your Booking.com account.
2. In the main menu, click on “Property”.
3. Then click on “Messaging Preferences.”
4. At the top, go to the “Security Settings” tab.
5. Scroll down to the section “Your approved links.”
6. Click the “Add link” button.
7. Add the following three domains one at a time:
www.nowistay.com
traveler.nowistay.com
api.nowistay.com
The first two cover the welcome guide, deposit, extras and smart lock links. The third covers the identity check and WhatsApp links.
If you also send your own Stripe payment links, add buy.stripe.com too.
💡 Important: Don’t forget to click “Save” after adding each link.
Once these three domains are approved, all links to your nowistay welcome guide will automatically be clickable in your future messages sent via Booking.com.
Guides for hosts: read the blog.
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