How to activate my AI Assistant directly with Booking
Want your nowistay AI Assistant to manage messages from your Booking guests? Follow the two steps in this guide to set up your nowistay co-host correctly:
Set up Booking in nowistay
Add nowistay as a Reservations contact on Booking
Respond to messages in the nowistay messaging system, if necessary.
👉 The 3 steps are detailed in the article below.
👉 To help you, here is a video tutorial by Bassel Abedi, founder of nowistay:
Prerequisites
Before getting started, make sure you meet the following requirements:
Your nowistay subscription must include the “Assistant” feature
You must have a fully set up Booking account with at least one published listing.
⚠️ A Nowistay property = a Booking property = a Booking Property ID. It is not possible to manage assistants individually for rooms within the same Booking property. A Property ID cannot be used by more than one assistant at a time.
Step 1: Set up Booking in nowistay
Go to your property in nowistay and click on the “Assistant” button.
A window will open. In the "Integration" section, check the "OTA" integration type. Just below, click on the "Initialize" button near Booking.
A window will open. Enter the ID of your Booking property (required step) and click on "Save".
It's finish on nowistay. Now you have to set-up Booking:
Step 2: Add nowistay as a Reservations contact on Booking
Log in to your Booking dashboard and go to your Profil. Then click on "Contacts"
In the "Reservations" section, click on "Add contact".
👀 Good to know: the phone number is not accessible to guests. In addition, the AI assistant does not support phone calls.
⚠️ Good to know at this step: this new contact Nowistay must be the first in the list if there are multiple contacts. If there are multiple contacts and Nowistay isn't the first in the list, be sure to delete the others, add the Nowistay contact first, and then add the others.
Go to "Property" > "Messaging Preferences" > "General Settings", and active these 2 email notifications.
Go to "Property" > "Messaging Preferences" > "Security settings", and clik on "Add email address".
Add the email address : cohost@nowistay.com
You can now see this email address in your listing:
What happens next in your nowistay space?
The AI co-host is automatically activated as soon as it receives the first message from a guest who has booked the accommodation in question.
Until the configuration is finalized, the status will display "Pending".
Once activated, a green "Active" label confirms that your AI co-host is operational. It will then respond to traveler messages on Booking on your behalf.
Step 3: Respond to messages in the nowistay messaging system, if necessary.
When your AI co-host is connected directly to Booking, it may sometimes encounter a question that it cannot answer. In this case, you will receive two types of emails indicating that your intervention is required:
Notification message: action or a response from the host is required because it cannot respond to the traveler.
Urgent Message: this is an emergency that requires immediate action on your part (water leak, forgotten cleaning, etc.).
Once the email has been sent, the AI co-host will not respond to the conversation with the traveler for 2 hours to avoid any confusion. Please note that you can control the settings for this pause period.
👉 Always reply to travelers using the messaging feature in your Nowistay account (Messages section), as this is where the AI co-host can follow the conversation and continue to learn from your responses.
⚠️ Good to know: If you send automated messages directly from Booking's messaging system or another channel, the AI co-host will not see them. As a result, its future responses may be slightly less accurate, as it does not have access to the entire conversation history.
💡 Tip: Centralize your exchanges in the Nowistay messaging system as much as possible so that the AI co-host remains as consistent and effective as possible.
