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Hospitable (formerly Smartbnb) is known for its rule-based messaging automation, but what if you could go further? Nowistay's AI co-host adds true conversational intelligence to your vacation rental stack. It connects directly to Airbnb and Booking.com — no Hospitable integration required — and handles 90%+ of guest messages with personalized, context-aware responses.
Activate Nowistay in minutes. No changes to your Hospitable setup needed. See the impact on your response time and ratings within 48 hours.
Start free trialHospitable was originally launched in 2016 as Smartbnb, founded by Pierre-Camille Hamana. The platform quickly gained popularity among Airbnb hosts looking for a simple yet powerful way to automate their guest messaging. In 2021, the company rebranded to Hospitable to reflect its broader vision: becoming the all-in-one automation platform for short-term rental hosts.
Today, Hospitable serves thousands of hosts and property managers worldwide, from individual operators managing a single Airbnb to growing businesses with dozens of listings across multiple platforms. The tool is particularly popular among independent hosts who prioritize ease of use and quick setup over complex enterprise features.
Hospitable has built its reputation on several key strengths:
Despite being one of the best rule-based automation tools available, Hospitable has inherent limitations when it comes to truly intelligent guest communication:
This is precisely where an AI co-host fills the gap — not by replacing Hospitable, but by handling everything its rule-based system cannot.
Hospitable users are already ahead of most hosts when it comes to automation. But there's a critical gap: what happens when a guest asks a question your templates don't cover?
The reality is that 40-60% of guest messages are unique, contextual questions that no template can anticipate:
Every unanswered or delayed message is a potential lost booking, a missed rating point, or a frustrated guest who won't return.
Nowistay's AI co-host doesn't replace Hospitable — it complements it:
Together, they create a 100% automated guest communication stack where virtually no message requires your manual intervention.
Unlike traditional PMS integrations that require complex API connectors, Nowistay takes a fundamentally different approach. Our AI co-host connects directly to Airbnb and Booking.com, completely independent from Hospitable.
This means:
Here's what a typical workflow looks like with both tools active:
The result: your guest gets the best of both worlds — structured communication from Hospitable and intelligent, human-like responses from the AI co-host.
Unlike Hospitable's template system, our AI truly understands what guests are asking:
One of the biggest pain points for Hospitable users is that automated messages only fire on defined rules. The AI co-host fills the gaps:
The AI knows when to hand off to a human:
The AI co-host learns from your Nowistay digital welcome guide — a tool Hospitable doesn't natively offer. This guide becomes the AI's knowledge base for property-specific responses:
This manager used Hospitable for automated check-in/checkout messages and review requests. Guest questions during stays were handled manually, consuming 2-3 hours daily. After activating Nowistay:
"Hospitable was already saving me time with scheduled messages. But Nowistay's AI co-host completely eliminated the remaining manual work. I don't even open the Airbnb inbox anymore — everything is handled."
This independent host spent 45 minutes per day answering guest questions that Hospitable's templates couldn't handle:
"I kept Hospitable for my scheduled messages and added Nowistay for everything else. The combination is unbeatable. My guests think I'm available 24/7 — but I'm actually sleeping."
Airbnb and Booking.com reward responsive, consistent hosts:
No. Nowistay connects directly to Airbnb and Booking.com, not to Hospitable. Your Hospitable setup remains completely untouched.
No. Hospitable sends scheduled, rule-based messages (check-in instructions, reviews, etc.). The AI co-host responds to guest-initiated messages. They operate on different triggers and complement each other perfectly.
Hospitable excels at scheduled, predictable messages. But it can't handle the 40-60% of guest messages that are unique questions. The AI fills exactly this gap — pushing your automation coverage from 50-60% to near 100%.
Since Nowistay connects directly to Airbnb and Booking (not to Hospitable), a PMS change has zero impact on your AI co-host. It continues working exactly the same way.
Under 5 minutes. You provide your Airbnb listing URL in Nowistay, then add cohost@nowistay.com as a co-host on Airbnb. That's it. No technical skills required.
Yes. You can activate the AI co-host on one or two listings first, see the results, then extend to your entire portfolio once convinced.
If you're already using Hospitable, you understand the value of automation. But rule-based templates can only take you so far. The next step is truly AI-powered guest communication — and that's exactly what Nowistay delivers.
Our direct connection to Airbnb and Booking.com means you don't have to change anything in your current Hospitable workflow. Just add the AI co-host and see the difference: faster responses, happier guests, better ratings, and hours of your time recovered every week.
The best part? You can test it for free on your first listings and see the impact within 48 hours. No credit card, no commitment, no disruption to your existing setup.
Hundreds of property managers have already activated our AI co-host. Start for free and extend to your entire portfolio once convinced.
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