Guesty AI integration: the smart co-host from Nowistay

What is Guesty?

The history and evolution of Guesty

Guesty was founded in 2013 under the name SuperHost by twin brothers Amiad and Koby Soto, following their own frustrating experiences as Airbnb hosts. The company was rebranded as Guesty in 2014 and quickly established itself as one of the most comprehensive PMS platforms on the market.

Guesty is an online platform that brings together various tools and features to optimize and automate Airbnb property management. The solution offers three subscription plans tailored to the needs of small hosts as well as large property management companies. In terms of property types, Guesty works with vacation rentals, urban rentals, serviced apartments, guesthouses, bed and breakfasts, aparthotels, and outdoor accommodations.

Main features of Guesty

The major strengths of the Guesty channel manager include:

• ‍Multi-channel management: The Guesty channel manager facilitates the process of listing on Airbnb as well as several other vacation rental sites, then managing these multiple listings from a single platform‍
• Unified inbox: centralization of all communications with guests‍
• Multi-calendar: automatic synchronization of availability and rates across all platforms‍
• Message automation: pre-recorded responses to speed up exchanges‍
• Payment management: secure transaction processing
• Direct booking website creation: to reduce dependence on OTA commissions

Limitations of Guesty

Despite its numerous features, Guesty presents certain limitations:

• Higher pricing structure compared to other PMS on the market
• Significant learning curve to master all the features
• Complex configuration required to fully exploit the platform's potential
• Message automation limited to predefined templates, without conversational intelligence
• Absence of true artificial intelligence for guest communication

How to integrate AI into Guesty?

AI automation for PMS represents the future of short-term rental management. Unlike classic integrations that require complex connectors between your PMS and an AI solution, Nowistay adopts a radically different approach.

Our smart co-host connects directly to Airbnb and Booking.com, without going through Guesty. This architecture guarantees total compatibility: whether you use Guesty, SuperHote, PassPass, Evivo, Hospitable, or any other channel manager, our AI works seamlessly with your listings. You maintain your usual workflow in Guesty for operational management, while our artificial intelligence handles all guest communication.

Advantages of this direct approach

Native synchronization with booking platforms offers considerable benefits:

• Immediate setup: no application to download, no connector to configure
• Maximum reliability: no risk of connection breakage related to a PMS update
• Optimal response time: the AI co-host responds instantly to messages, improving your overall rating
• Universal compatibility: works with any PMS or channel manager

According to the latest industry trends, the integration of artificial intelligence in vacation rentals is experiencing exponential growth. Property management companies that adopt these automated technologies see a significant improvement in their operational efficiency and guest satisfaction.

Key features of Nowistay AI integration compatible with Guesty

Our AI assistant for vacation rentals far exceeds the standard automation capabilities offered by traditional PMS platforms. Here's how our smart co-host transforms the management of your rentals.

Intelligent guest messaging management

The core of our solution lies in its ability to handle all exchanges with your guests:

• Personalized contextual responses: unlike predefined message templates, our AI truly understands guests' questions and responds to them relevantly
• Equipment questions: the AI knows each property perfectly and responds accurately to requests concerning WiFi, parking, heating and air conditioning equipment, pets, etc.
• House rules compliance: clear communication of arrival, departure, and authorized number of people policies
• Welcome and thank you messages: complete automation of the guest journey, from booking confirmation to goodbye message
• 24/7 availability: your guests get immediate responses, regardless of time zone
• Multilingual support: fluid communication in the guest's language, without language barriers

This intelligent management significantly improves your response rate and response time, two essential criteria for Airbnb and Booking.com ranking algorithms.

Simplified multi-platform management

One of the major challenges for property management companies using Guesty is the multiplication of distribution channels. Adding AI to your vacation rental business radically simplifies this complexity:

• Unified Airbnb and Booking communications: a single AI manages all your exchanges, regardless of the booking platform
• Response consistency: same information transmitted across all channels, with adaptation to each platform's style
• Perfect synchronization with Guesty: while our AI handles messages, Guesty continues to ensure synchronization of calendars, rates, and reservations
• Considerable time savings: no need to juggle between multiple interfaces to respond to guests

This approach allows property managers to focus on strategic aspects of their business: pricing optimization, portfolio development, on-site guest experience improvement.

Adaptation to the context of each reservation

Our artificial intelligence doesn't settle for generic responses. It analyzes the context of each exchange:

• Stage of the reservation (before, during, or after the stay)
• Communication history with the guest
• Specifics of the property concerned
• Urgency of the request

This contextual understanding enables natural and relevant exchanges, comparable to those of an experienced human, while benefiting from the availability and speed of an automated solution.

Case studies and user testimonials

The results obtained by our Guesty user clients concretely illustrate the impact of our AI co-host on operational performance.

Case of a Parisian property management company with 25 units

This company was juggling between Guesty for operational management and the native Airbnb and Booking interfaces to respond to messages. After activating Nowistay:

• Response time divided by 10: from an average of 45 minutes to less than 5 minutes
• 100% response rate: no more unanswered messages, even outside business hours
• Average rating improvement: from 4.7 to 4.9 stars in three months
• Estimated time savings: 15 hours per week saved on message management

The manager testifies: "We kept Guesty for its excellent calendar management and housekeeping task tools. But for guest communication, Nowistay changed everything. The AI really understands the questions and gives accurate answers. Our guests are more satisfied and our team can focus on improving our properties."

Case of an independent host with 3 apartments

This owner was using the Guesty Lite subscription and spent several hours a day answering recurring guest questions. The integration of the AI co-host allowed them to:

• Automation of 90% of exchanges: only truly specific requests require human intervention
• Better visibility on platforms: thanks to the 100% response rate and reduced response time
• Business development: the time freed up allowed them to add two new properties to their portfolio

"I thought I would have to connect Nowistay to Guesty. In reality, it's even simpler: the AI connects directly to my Airbnb and Booking listings. I continue to use Guesty as before, and the AI handles all the messaging part. It's transparent and ultra-efficient."

Measurable impact on platform algorithms

One of the least visible but most significant benefits concerns the ranking of your listings. Airbnb and Booking algorithms favor responsive hosts:

• Ranking improvement: listings with fast response times appear higher in search results
• "Fast Response" badge: automatic obtaining of this valuable label on Airbnb
• Increased conversion rate: guests are more likely to book with an ultra-responsive host
• Facilitated Superhost status: the 100% response rate is one of the key criteria for this status

These advantages translate directly into an increase in the number of bookings and therefore revenue.

FAQ on Guesty compatible AI integration

Is the Nowistay AI co-host compatible with all versions of Guesty?

Yes, totally. Since our AI connects directly to Airbnb and Booking.com (and not to Guesty), it works independently of your Guesty version. Whether you use Guesty Lite, Pro, or Enterprise (or even another PMS like SuperHote, PassPass, Evivo, or Hospitable), our solution remains fully compatible.

What are the immediate benefits of adding AI?

As soon as activated, you see a drastic reduction in time spent responding to messages (up to 90% savings), a 100% response rate, and a response time of less than 5 minutes on average. These improvements translate into better ratings, better ranking in search results, and ultimately more bookings.

Does AI completely replace humans?

No, the AI is designed as a smart co-host that handles routine exchanges (90% of messages on average). You always keep the ability to intervene for complex situations or special requests. The goal is to free you from repetitive tasks to focus on added value: pricing optimization, property improvement, business development.

Can I customize the AI responses?

You don't even need to. The Nowistay AI co-host knows the specific information for each property and the particular rules to respect, notably thanks to the digital welcome book. The AI adapts to the guest's tone (very polite or friendlier) while maintaining its ability to understand and respond contextually.

Does the integration require technical skills?

No technical skills required. Activation is done in a few clicks and requires no application download or connector installation. You continue to use Guesty exactly as before.

What happens if I change PMS?

This is one of the major advantages of our direct approach: if you decide to switch from Guesty to another channel manager, our AI co-host continues to work without any modification. You're never locked in by technological dependence.

Final word: test the Nowistay AI co-host

Adding AI to a channel manager represents a decisive turning point for property management companies and vacation rental hosts. By combining the operational management power of Guesty with the conversational intelligence of Nowistay, you get a complete and high-performing solution.

Our direct connection approach to Airbnb and Booking platforms guarantees total compatibility with your existing infrastructure, whether it's based on Guesty or any other PMS. You don't have to modify anything in your current processes: simply add our AI co-host and immediately see the improvement in your operational efficiency.

We invite you to test our AI assistant for vacation rentals on some of your properties to concretely measure the impact on your business: time savings, rating improvement, conversion rate increase. Once convinced, you can extend activation to your entire portfolio with one click.

The digital transformation of vacation rental management doesn't require revolutionizing everything. With Nowistay, keep the tools that work (like Guesty for operational management) and add artificial intelligence where it brings the most value: in the relationship with your guests.