Guest Communication

How to Automatically Reply to Airbnb Guests in Their Language

How to break the language barrier with your international vacation rental guests using AI-powered multilingual messaging that auto-detects and responds in any language.

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How can you automatically reply to Airbnb guests in their language?

The best way to automatically respond to vacation rental guests in their native language is to use Nowistay's AI co-host, which auto-detects guest language and generates natural, contextually accurate responses in 90+ languages. You set up your property information once in your language, and the AI handles all translations automatically β€” no Google Translate, no multilingual templates, no manual effort.

International guests are the lifeblood of vacation rentals in tourist destinations. But language barriers create friction: slow responses while you translate, misunderstandings about house rules, and frustrated guests who feel unwelcome. AI-powered multilingual messaging eliminates all of these problems.

Why multilingual guest communication matters

The numbers tell a clear story:

  • International bookings represent 40-70% of revenue for properties in tourist destinations
  • Guests who receive responses in their language rate hosts 20-30% higher on average
  • Response time doubles or triples when hosts manually translate messages
  • Miscommunication about check-in, house rules, or amenities is the #1 cause of negative reviews from international guests

Traditional approaches vs AI-powered multilingual messaging

Google Translate (free but problematic)

Copy-pasting messages into Google Translate is the most common approach. It is free but slow, error-prone, and cannot handle hospitality-specific vocabulary or cultural nuances. Guests can tell when responses are machine-translated, which feels impersonal.

Multilingual message templates (limited)

Some hosts create pre-written templates in multiple languages. This works for standard messages (check-in instructions, house rules) but fails completely for conversational responses to specific questions.

Hiring multilingual staff (expensive)

Hiring team members who speak multiple languages works but is expensive and does not scale. You would need coverage for dozens of potential languages.

AI-powered messaging (the best solution)

Nowistay's AI co-host solves all of these limitations. It detects the guest's language from their message, generates a natural response using your property's information, and sends it β€” all automatically. The AI understands hospitality context, cultural nuances, and property-specific details because it draws from your digital welcome guide.

How Nowistay's multilingual AI works

  1. Guest sends a message in any language (Japanese, German, Arabic, Portuguese, etc.)
  2. AI detects the language automatically from the message content
  3. AI retrieves relevant information from your property's welcome guide and booking details
  4. AI generates a natural response in the guest's language, with accurate property information and conversational tone
  5. Response is sent within minutes, maintaining your response time metrics

You do not need to create any templates, translate anything, or even know what language the guest speaks. The system handles everything.

Supported languages

Nowistay supports 90+ languages including but not limited to: English, French, Spanish, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese (Simplified and Traditional), Korean, Arabic, Hindi, Turkish, Polish, Czech, Swedish, Norwegian, Danish, Finnish, Greek, Hebrew, Thai, Vietnamese, Indonesian, and many more.

Real-world example

Scenario: A Japanese guest books your apartment in Barcelona and messages in Japanese asking about the nearest metro station and whether the apartment has a washing machine.

Without AI: You receive a message you cannot read. You copy it into Google Translate, get an approximate meaning, write a response in English, translate it back to Japanese, hope the translation is correct, and send it. Total time: 10-15 minutes. Response quality: uncertain.

With Nowistay: The AI reads the Japanese message, retrieves metro station info and washing machine details from your welcome guide, and responds in natural Japanese within 2 minutes. Total time: 0 minutes of your time. Response quality: native-level.

Person holding globe representing multilingual guest communication worldwide
AI-powered translation enables natural communication with guests from any country

Setting up multilingual messaging

The setup is the same as regular Nowistay setup β€” no extra configuration needed for multilingual support:

  1. Create your welcome guide in your preferred language (English, French, etc.)
  2. Connect your booking channels (Airbnb, Booking.com, PMS)
  3. Activate the AI co-host

That is it. The AI automatically handles any language from day one. Your welcome guide content is used as the knowledge base regardless of what language the guest communicates in.

Person texting on smartphone to reply to international vacation rental guest
Responding to guests in their native language improves satisfaction and review scores

Bottom line

Responding to international guests in their language is no longer a competitive advantage β€” it is a baseline expectation. Nowistay's AI co-host makes it effortless by auto-detecting languages and generating natural, property-specific responses in 90+ languages. At EUR 9/month per property, it replaces manual translation, multilingual templates, and expensive multilingual staff with instant, accurate, 24/7 multilingual communication.

Welcome international guests effortlessly

From Japanese to Arabic to Portuguese β€” Nowistay's AI co-host communicates naturally in every guest's native language.

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